Shipping Policy

Shipping Policy

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time

Because our products are sourced from trusted international suppliers, shipping typically takes 7–20 business days depending on your location and the specific item ordered. We know that's longer than picking something up at a local store. We choose our suppliers carefully for quality and reliability, and we think the wait is worth it for your pet.

You will receive a shipping confirmation email with tracking information once your order ships.

Shipping Costs

We currently offer free shipping on all orders. Shipping costs, if any apply to a specific promotion, are calculated and displayed at checkout.

Order Tracking

Once your order ships, you'll receive an email with a tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after you receive this email.

Delays

Occasionally, shipments may be delayed due to customs processing, high order volume, or carrier delays outside of our control. If your order is taking significantly longer than the estimated delivery window, please contact us and we'll look into it for you.

Lost or Missing Packages

If your tracking shows your package was delivered but you haven't received it, please check with neighbors and your local post office first, as packages are sometimes marked delivered a day or two before physical arrival. If you still can't locate your package after 5 business days, contact us and we'll help resolve the issue.

Incorrect Shipping Addresses

Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer, but we're happy to help however we can if this happens, just reach out.

Questions?

Reach out through our Contact page with any shipping questions.